Last Updated: 17 June 2026
Therapy in Sussex is committed to protecting the privacy and confidentiality of all visitors and clients. Personal information is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the ethical framework of the British Association for Counselling and Psychotherapy (BACP).
Information Collected
Personal information may be collected when individuals:
- Complete the website contact form
- Contact Therapy in Sussex by email or telephone
- Arrange consultations or therapy sessions
This information may include:
- Name
- Email address
- Telephone number
- Information voluntarily provided regarding therapy enquiries
The website may also collect technical information such as IP addresses, browser information, pages visited, and usage statistics.
Use of Information
Personal information is used to:
- Respond to enquiries
- Arrange appointments
- Provide counselling and psychotherapy services
- Maintain professional records
- Meet legal, safeguarding, insurance, and professional obligations
Personal information is never sold or used for marketing purposes without consent.
Contact Form
Information submitted through the website contact form is transmitted to Therapy in Sussex solely for the purpose of responding to enquiries and arranging consultations or appointments.
Online Therapy Sessions
Therapy in Sussex may provide online therapy sessions via Zoom.
Zoom processes certain personal information to facilitate secure video consultations. Clients are encouraged to review Zoom's own Privacy Statement for information regarding how Zoom processes personal data.
Confidentiality
Information shared within therapy is treated as confidential except where disclosure is required by law, safeguarding responsibilities, court order, or where there is a serious risk of harm to the client or another person.
Data Storage and Retention
Reasonable technical and organisational measures are used to protect personal information.
Client records are retained in accordance with professional, legal, and insurance requirements and are typically held for up to seven years following the end of therapy, or longer where required.
Cookies and Website Analytics
This website may use cookies to improve website functionality and monitor website performance.
Visitors may manage cookie preferences through their browser settings.
Third-Party Providers
Therapy in Sussex may use trusted third-party providers including:
- WebHealer (website hosting and website services)
- Email service providers
- Zoom for online therapy sessions
- Website analytics providers (where applicable)
All providers are expected to process personal information securely and in accordance with applicable data protection legislation.
Your Rights
Individuals have the right to:
- Access personal information held about them
- Request correction of inaccurate information
- Request erasure where appropriate
- Restrict processing in certain circumstances
- Object to processing
- Request data portability where applicable
- Withdraw consent where consent is the lawful basis for processing
Complaints
Individuals who have concerns about how their information is handled may contact Therapy in Sussex directly or lodge a complaint with the Information Commissioner's Office (ICO).
Contact Details